Actors
The actors in the system is often what you find described as personas. Its specific users that has a specific role, this is often helpful when describing who is using the a particular feature to understand who one is targetting. It is also a helpful way to understand the security authorization aspects. Not all users have access to everything.
User
Data Collector
Data collectors are trained to observe and report events that pose a risk to public health. The data collector is a community-based volunteer, who submits a text message case report on events occuring in their defined geographical area to the system. The data collector receives an automatic receipt message when submitting a case report, or an error message if the report could not be validated. If a report exceeds the threshold for any one event or triggers the initiation of an alert the data collector will receive information that an alert has been triggered, with prompts for actions that may be required, and who is the designated person to follow up the alert (next level escalation). In the event of nothing to report, the data collector will send a zero-report according to project SOP. The data collectors have access to their own data/ aggregated data from their own community.
Coordinator / Supervisor
The supervisor has direct supervision responsibility for data collector in their area (district or region) and is the first level of escalation. They receive alerts based on the data collectors’ reports, and are tasked to verify the alert, assess and decided action (dismiss, community response, or escalation to next level).